Talent Hub support services are available 24/7/365. We also offer support to external users that your organization collaborates with and your IT team doesn’t have to add additional expense and support staff to keep users operating at maximum efficiency. Our service desk can be reached via telephone, e-mail, or live chat. Our support services include a tiered structure that provides the following types of support:
Tier 1 - consists of general end-user support with password resets, troubleshooting, and routine questions and answers.
Tier 2 - includes managing inbound requests, proactive outreach and hands on support to create and administer online changes, in addition to training assistance.
Tier 3 - technical support includes preparation and delivery of client reports, technical support escalation, enhancement requests, troubleshooting, and production management.Our support services can help your teams collaborate efficiently, reduce downtime, and reduce the demands on your IT resources.